I often help clients set up web hosting accounts. I agree with the philosophy that you should have three different vendors for each of the following.
- Domain Registration
- Web Host
- Web Master
I find all too often, having one vendor for all means one point of failure if a company goes out of business.
Web hosting companies often are most concerned about the typical web hosting stuff:
- Size of storage and transfer
- Availability of options like PHP and MySQL
But I find that the thing clients are most concerned about is email. Email is essential to most companies, and it is the email issues that are paramount.
- What sort of Spam Filter does the web host provide? How effective is it? Where is the spam email stored?
- What web mail services are available, and how easy are they to access.
- How easy is it to set up Outlook or Outlook express for an email account.
In many cases, email is a part of the myriad choices in the control panel, there are multiple spam filters available, and multiple web mail services.
I would encourage web hosts to have a special email button that is designed for clients with just a few options with suggested defaults for spam filters and web mail services. It might be the only time that the client accesses the control panel.